Within hours, the LMS client team quickly stepped up to the challenge and took action. Working with buyers, planning teams, and store management, we created a solution. We urgently created instructions and through our automatic workforce management system, sent them to the field teams. Armed with their new instructions, the LMS field representatives swiftly tackled the challenge in stores across the United States. Simultaneously, the LMS Client Team Account Managers monitored the results in real time and reported frequent status updates to the retailer, providing them with clear visibility and reassurance.
The Black Friday ad was saved! In stores, items were located, processed correctly and moved to the correct locations right before Black Friday. The retailer was able to achieve their best ad ever and deliver a significant sales increase. In an unprecedented move, LMS was the recipient of a division award usually reserved for the retailer’s internal teams for their dedication and outstanding results.
Over 1,500 representatives sprang into action to urgently fix the issue in nearly 1,800 stores. That’s performance.
“Their do-what-it takes attitude is nothing out of the norm for [the LMS team], but never was it more present than during Q4. Despite every challenge thrown their way, [the LMS team] was persistent on getting every piece of inventory located in the store on our shelves prior to our Black Friday ad.”
“Ever aligned with merchant strategies, their team threw out the playbook and took an off-process leadership approach which helped drive our best 2-day ad ever.”